Refund and Returns Policy

1. General Policy

At crystashop we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date of delivery.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that have been altered, damaged, or used will not be eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products
• Digital downloads and software licenses
• Health, personal care, or intimate items where hygiene is a concern

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the product back to us. Returns sent without an RMA may be refused.

3.3. Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1. Inspection and Approval

Upon receipt, we will inspect the returned item. If it meets the eligibility criteria, we will process the refund within 7 business days.

4.2. Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original method is unavailable, we may offer store credit at our discretion.

4.3. Partial Refunds

In cases where the item is returned in a condition that is not fully resalable (e.g., missing accessories), a partial refund may be issued after deducting a reasonable restocking fee.

5. Exchanges

Exchanges are handled as a return followed by a new order. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost to you.

7. User Responsibilities

• Provide accurate contact and shipping information.
• Securely package the returned item to prevent damage during transit.
• Retain proof of shipment until the return is completed.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions regarding this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: 123 Crystal Lane, Suite 100, Austin, TX 78701, USA